Refund policy
Refund Policy
All Sales Are Final
At Hidden Gems Archive, we curate rare, high-end luxury fashion and investment-grade collectibles. Due to the exclusive, limited nature and high value of our inventory, all sales are strictly final. We do not accept returns, cancellations, or exchanges for fit, change of mind, or buyer's remorse. Please review all product descriptions, measurements, and photos carefully before completing your purchase.
At Hidden Gems Archive, we curate rare, high-end luxury fashion and investment-grade collectibles. Due to the exclusive, limited nature and high value of our inventory, all sales are strictly final. We do not accept returns, cancellations, or exchanges for fit, change of mind, or buyer's remorse. Please review all product descriptions, measurements, and photos carefully before completing your purchase.
Damages, Issues, & Authentication
Every single item we sell undergoes a rigorous, multi-step internal authentication and quality control process before being listed and shipped.
Every single item we sell undergoes a rigorous, multi-step internal authentication and quality control process before being listed and shipped.
- Please inspect your order immediately upon arrival.
- In the highly unlikely event that an item arrives damaged during transit or is significantly not as described, you must contact us at contact@shophiddengemsarchive.com within 48 hours of delivery.
- Please include your order number and clear, photos of the issue so we can evaluate the situation and make it right.
Exchanges
Because our items are unique, one-of-one archival pieces and vintage collectibles, we cannot offer sizing exchanges or replacements.
Because our items are unique, one-of-one archival pieces and vintage collectibles, we cannot offer sizing exchanges or replacements.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shophiddengemsarchive.com.